Basic Conflict Management - Edmonton

About this event

This is a two-day course. This course was offered online previously.

In this course, you’ll focus on basic conflict management skills. You’ll look at effective communication as a strategy for preventing negative conflicts and how prevention strategies can be used to address a conflict before it gets destructive. You’ll assess your conflict management styles (strengths and challenges) and learn the range of options available to manage your own conflicts when they arise.

Note: While this course will provide tools for conflict management, we will not be focused on your individual conflict scenario during the course.

Prerequisite: Introduction to Your Union

This course is:

•. for those who want to participate in gaining conflict management skills, are willing to self-reflect, and also for those looking to become Union Stewards.

This course utilizes:

• Lecture
• Videos
• Individual and group activities
• Self assessments

Learning outcomes:

• Describe conflict in the workplace.
• Recognize how your perceptions of conflict may influence how you deal with conflicts.
• Relate how conflicts are made up of stories.
• Connect our identity makes up our diversity and approach to building relationships.
• Identify the role of communication in conflict.
• Develop a range of interpersonal communication skills for handling conflicts.
• Discover various conflict management styles and their strengths and challenges.
• Compare various strategies to prevent unhealthy conflicts.