Basic Conflict Management

This is a two-day course.

In this course, you’ll focus on basic conflict management skills. You’ll look at effective communication as a strategy for preventing negative conflicts and how prevention strategies can be used to address a conflict before it gets destructive. You’ll assess your own conflict management styles (strengths and challenges) and learn the range of options available to you in managing your own conflicts when they arise.

Note: While this course will provide tools for conflict management, we will not be focused on your individual conflict scenario during the course.

Prerequisite: Introduction to Your Union

This course utilizes:

• Readings
• Videos
• Quizzes
• Games
• Discussion boards
• Interactive activities

Setup: This online course can be worked through at your own pace and there will be a facilitator in the course with you. You will have two weeks to complete. After the final date if you have finished all course content and posted to the discussion boards you will receive your completion certificate.

Learning outcomes:

• Describe conflict in the workplace.
• Recognize how your own perceptions of conflict may influence how you deal with conflicts.
• Relate how conflicts are made up of stories.
• Connect our identity makes up our diversity and approach to building relationships.
• Identify the role of communication in conflict.
• Develop a range of interpersonal communication skills for handling conflicts.
• Discover various conflict management styles and their strengths and challenges.
• Compare various strategies to prevent unhealthy conflicts.