AUPE.org/albertacares is the pandemic response microsite of the Alberta Union of Provincial Employees.
This information hub is here as a source of support, care and information for those AUPE members who continue to be called to the front-lines.
AUPE is helping members in all sectors impacted by the COVID-19 pandemic response can stay safe through this challenging time.
It takes all of us staying informed to protect our families, our communities, and working people across Alberta.
AUPE COVID-19 bulletins by date:
- Frequently asked questions about the Critical Worker Benefit (Feb 12)
- Albertans offer a big ‘Thank you’ to pandemic front-line workers (Jan 20)
- What to do if you get COVID-19 over the holiday break (Dec 23)
- AUPE offices closed to members and the public (Nov 16)
- AUPE Executive reduces some restrictions on member gatherings during COVID-19 pandemic (Aug 31)
- AUPE Executive lifts some restrictions on in-person meetings (June 26)
- AUPE Convention 2020 cancelled (April 27)
- AUPE extends postponement of events indefinitely (March 26)
- AUPE responds to questions about the pandemic (March 16)
- AUPE postpones meetings and gatherings (March 13)
AUPE COVID-19 member updates and media releases by date:
Media Release: Wage top-up better late than never, but reeks of UCP opportunism (Feb 10)
Member Update: Covenant Health members sign new MOAs for isolation pay and more (Feb 03)
Media Release: AUPE demands AHS take over AgeCare continuing care facilities (Feb 01)
Media Release: Continuing care workers expose UCP lies about vaccine success (Jan 22)
Media Release: AUPE denounces 'disastrous' situation at Southgate Care Centre (Jan 22)
Bargaining Update: AHS GSS members entitled to isolation pay and more by signing new MOA (Jan 20)
Media Release: Government using pandemic as shield to lay off workers (Jan 15)
Media Release: Family and friends mourn loss of health-care worker to COVID-19 (Jan 4)
Media release: Extra protection demanded for front-line pandemic heroes (Dec 22)
Media release: COVID-19 claims life of correctional officer (Dec 11)
Media release: Life-saving single-site order collapsing at continuing-care facilities (Nov 12)
Media release: AUPE calls for province to take action on COVID-19 (Nov 12)
Media release: Confusion reigns as COVID-19 runs through Calgary Correctional Centre (Oct 30)
Bargaining update: Covenant Health General Support Services (Oct 28)
Bargaining update: Covenant Health Auxiliary Nursing Care (Oct 28)
Bargaining update: AHS Nursing Care (Oct 15)
Bargaining update: Covenant Health NC and GSS (Oct 15)
Bargaining update: AHS General Support Services (Oct 13)
Media release: Shandro’s job-killing plan threatens healthcare (Oct 13)
Media release: Make isolation pay mandatory for workers (Oct 5)
Member update: Reducing restrictions on member gatherings during COVID-19 pandemic (Aug 31)
Media release: Education minister ignores front-line workers on school reopening (Aug 21)
Media release: Misericordia reopening plan fails to protect staff and patient safety (Aug 14)
Member update: AUPE seeks justice for workers who have been hurt on the job (Aug 14)
Media release: AHS picking pockets of health-care heroes with return of parking fees (Aug 13)
Media release: AUPE tells Health Minister it’s time to act to save lives (Aug 10)
Member update: Members reminded that mental health supports are available (July 31)
Media release: AHS must stop the suffering in private continuing-care homes (July 29)
Media release: AUPE demands justice for students and staff as condition of reopening (July 21)
Member update: AUPE's spring 2021 Labour School has been cancelled (July 7)
Member update: AUPE Executive lifts some restrictions on in-person meetings (June 26)
News: Statement from AUPE VP Bonnie Gostola on pandemic pay (June 23)
Member update: AUPE continues to push employers to hand over pandemic pay (June 19)
Media release: Albertans mourn growing number of continuing-care deaths (June 10)
Media release: Private Health Provider Still Refuses to Support Pandemic Measures (June 9)
Media release: Cheapskate employers picking pockets of health-care heroes (June 8)
Member update: Your Right to Refuse Unsafe Work: Free online webinar for AUPE members (June 5)
Member update: Employers still not providing certainty for $2 raises (June 4)
Media Release: AUPE challenges party leaders to commit to fixing continuing care now (June 3)
Statement: Alberta must stop playing politics with seniors health (June 3)
Bargaining update: Covenant Health job protections extended to Sept. 1 (May 28)
Media Release: Health-care employer accused of violating pandemic Ministerial Order (May 25)
Bargaining update: AUPE and AHS agree to delay bargaining, extending job security (May 22)
Media Release: Continuing-care bailout should support residents and staff (May 20)
Media Release: Health care workers call to scrap Ernst & Young report (May 14)
Bargaining update: 047/002 Bethany Nursing Homes (May 13)
Media Release: Alberta government plan to move young offenders is risky, says union (May 13)
Member update: Your right to refuse unsafe work (May 12)
Member update: Unions issue joint statement on rollout of single-site order (April 25)
Member update: Updated order to work at only one Continuing Care worksite (April 25)
Member update: Unions and AHS reach understanding on temporary deployments (April 24)
Media release: AUPE slams unsafe surgical masks, says nationalize PPE production (April 18)
Member update: Single-site rules leave questions for continuing-care workers (April 15)
Bargaining update: 047/020 Salvation Army Grace Manor (April 14)
Member update: Alberta to limit continuing-care workers to single site (April 10)
Member update: COVID-19 FAQs for AHS General Support Services and Nursing Care Members (April 9)
Member update: AUPE, Bethany Care Society reach deal on working for only one employer (April 8)
Bargaining update: Bethany Nursing Homes, Local 047/002 (April 7)
Member update: AUPE and Revera sign deal on single-site employment during pandemic (April 6)
Member update: AUPE and Revera reach agreement on single-site employment (April 6)
Member update: Important reminder about employer obligations (April 6)
Media release: Don’t punish Alberta’s health-care heroes (April 2)
Bargaining update: Covenant Health GSS and NC (April 1)
Media release: Union warns continuing-care facilities: No more cutting corners (April 1)
Media release: Job cuts off table for now, job security extended (April 1)
Bargaining update: GSBC Job cuts off the table, for now (April 1)
Member update: AHS denies request to make life easier for members during pandemic (March 31)
Member update: Workers in continuing care deserve the best protective equipment (March 31)
Media release: Government axing more jobs as unemployment tsunami washes over Alberta (March 30)
Member update: What you need to know about Chartwell layoffs (March 28)
Member update: Alberta health-care unions, employers come to agreement on use of PPE (March 27)
Media release: AHS, Covenant Health, unions agree to joint statement on PPE (March 27)
Media release: Chaos looms in continuing care (March 26)
Member update: COVID can't divide us (March 25)
Member update: AUPE and Covenant Health suspend bargaining and extend job protections (March 19)
Member update: AUPE asks for immediate expansion of public health care (March 18)
Visit www.alberta.ca for all Government of Alberta updates.
Your health and safety
Health and safety at work during the pandemic response period
It is always your employers’ responsibility to make sure you have personal protective equipment (PPE) and a safe workplace. Every worksite’s requirements are different. And as the COVID-19 situation changes, so too do our health and safety needs. Now more than ever, it’s important we know who we can turn to for the latest information, so we can keep each other safe.
WHO YOU CAN TALK TO
This is the AUPE member who can help you better understand your rights. Don’t know who they are? Call the Member Resource Centre at 1-800-232-7284 and have your Local and Chapter number ready so they can help you find a contact.
When you do, ask your steward about any relevant changes to the standard operating procedures on your worksite in light of COVID-19, and keep in touch.
YOUR JOINT WORKSITE HEALTH & SAFETY COMMITTEE
Alberta employers are required by law to have a committee of representatives to address health and safety concerns on the workplace. This allows workers like you to have a say in your OH&S.
Find out who your elected representatives are and go to them with any ideas and questions you may have about health and safety policy, or if you have a dangerous work incident to report.
YOUR AUPE MEMBER SERVICE OFFICER
AUPE Member Service Officers (MSOs) are the resource staff that are here for members if you’re worried the employer isn’t following the collective agreement.
Call the Member Resource Centre to find out who your MSO is and contact them if have any worksite concerns.
Now more than ever, it’s important we’re all on the same page and employers are respecting our rights, so we can continue to support Albertans through this pandemic.
REPORT IT, ASK QUESTIONS
If your employer is not complying with COVID-19 orders, like mandatory masks indoors, social distancing and working from home when possible, fill out an AUPE Occupational Health and Safety Report.
If you have questions or concerns about COVID-19 and how it affects your work, follow these steps:
Start with your employer’s internal staff website or portal, and check back often for the most up-to-date information.
If your employer does not have an internal staff website or portal, contact your direct supervisor or Human Resources staff for up-to-date COVID-19 information.
To protect your employment, you must talk to your management about working from home before you do so. Contact your direct supervisor if you feel you can or should work from home.
YOUR RIGHT TO REFUSE DANGEROUS WORK
If you have reasonable grounds to believe there is a danger at your worksite that needs to be fixed, consider exercising your right to refuse dangerous work. Read more about how to refuse dangerous work.
There are four types of face-wear Albertans are using to stop the spread and protect themselves and each other against COVID-19
Each one serves a different purpose and is only effective if it’s worn in the right place, at the right time, by the right people. Not all Albertans will need access to all of these masks. Find out which one is the right fit for you. Download our union’s guide on best mask practices and help stop the spread
Right to Refuse Unsafe Work
All Alberta health-care workers in the public and private sector have a right to wear a mask that fits properly and does not make you ill.
If you identify a mask that you believe will not work for the intended purpose (because of size issues or breaking ear loops), or a mask that is causing ill effects, such as a sore throat or skin irritation, you have a right to refuse that mask and the work for which it’s required until you have a proper mask.
Immediately ask for a proper fitted mask, and if no proper alternative can be issued, ask for an N95.
*Remember, in continuing-care centres it’s mandatory to wear a procedural/surgical mask when providing direct patient care or working in patient-care settings within two meters of others. It’s your right to have a mask that fits properly and does not cause ill effects.
Report Your Concerns
The first step all members must take if you have a concern with a mask is report it to an on-site supervisor.
- Alberta Health Services (AHS) members must also report concerns to MySafetyNet (MSN) and at https://insite.albertahealthservices.ca/cpsm/Page5995.aspx;
- Covenant Health members must call 1-855-342-8070.
Health-care members not employed by AHS or Covenant Health can call the AUPE member resource centre (1-800-232-7284), which is open 8:30 am to 4:30 pm, Monday to Friday. If you have any concerns related to your collective agreement, masks or other occupational health & safety issues and more, reach out during these times to connect with your membership services officer (MSO).
Your supports and resources
As an AUPE member, you have access to a variety of resources, including benefits and services.
As a benefit of your AUPE membership there is free, confidential help available. This support is made possible through the union dues all members contribute to allow for benefits in times of trouble.
If you are experiencing intense anxiety or vulnerability due to traumatic or crisis events occurring at work, call AUPE’s Crisis Support Service at 1-844-744-7026. After an initial assessment to ensure that your crisis is related to workplace events, you will receive up to six counselling sessions per crisis situation. This includes financial counselling. Visit the AUPE website for more info.
KNOW YOUR HEALTH BENEFITS
Health benefits are an important part of a contract, and many AUPE members have had to fight to get benefits, keep them, and improve them. All working Albertans will also be subject to changes made to Alberta’s Employment Standards Code that will allow all Alberta workers to take 14 days of job-protected leave if they are required to self-isolate, are sick or caring for a loved one with COVID-19.
Short-term disability or additional health or leave benefits may have been negotiated into your collective agreement, look up your local to find your collective agreement. If you have questions about your benefits as outlined in your collective agreement, contact the AUPE Member Resource Centre by phone or email.
Additional information and resources
SUPPORTS AVAILABLE TO ALL ALBERTANS
- Canada Recovery Benefit (CRB)
- Canada Recovery Sickness Benefit
- Canada Recovery Caregiver Benefit
- New Federal Information Sheet on New COVID-19 Benefits (Nov 12)
- WCB Fact Sheet for Workers (Nov 3)
- Employment Insurance sickness benefits
- Mental Health Commission of Canada: COVID-19 Mental Health First Aid
- Submit a complaint online to AHS if you are concerned a person or establishment is not following public health orders
- WCB Telecommuting Fact Sheet for Workers
- Occupational Health & Safety Discriminatory Action Complaints
- Occupational Health & Safety Guidance for Workers During a Pandemic
FURTHER AUPE RESOURCES
- Sign up for AUPE online training
- Health and safety issue (OHS) reporting form
- Member information update form
- Working short reporting form
LINKS FOR GOA MEMBERS
- Home office safety checklist
- Personal security handbook
- Working alone for GOA members
- Government of Alberta Employees can access all the information they need through MyAPS
- Government of Alberta Physical Distancing Guidelines
- Government of Alberta Hazard Assessment template
- OHS Information for Respiratory PPE (N95 masks)
- Government of Alberta Return to Work FAQs about Parking
- Government of Alberta Return to Work FAQs
- Government of Alberta New Return to Work FAQs (July 15, 2020)
- Government of Alberta FAQs (December, 2020
If you are having problems logging in, please do not contact AUPE. Contact the GoA Service Desk:
- Self Isolation Requirements
- Help Prevent the Spread Posters
- Public health orders
- Social distancing fact sheet
- Symptoms and treatment information
- AHS COVID-19 Self-Assessment for Healthcare Workers
- AHS Temporary Home Office Checklist
- AHS Single Site Employment for LTC/DSL Frequently Asked Questions
- AHS Frequently Asked Questions (Dec. 14)
- AHS Auto-dialler FAQ (Dec. 14)
Frequently Asked Questions (FAQ) - Updated April 17, 2020
These are uncertain times that have probably left you with a lot of unanswered questions.
To get through this, we can share accurate and current information with each other. Frequently asked questions AUPE have been raising include:
Is my job safe for the duration of the pandemic?
As many members know Budget 2020 was slated to axe jobs in the public sector. In light of the COVID-19 crisis and the need to have as many hands on deck as possible to absorb the added pressure of this health emergency, Alberta Health Services (AHS) and Covenant Health agreed to suspend bargaining and extend job protections for members until May 31.
Do I continue to report to work even when the government is recommending Albertans work from home?
To protect your employment, you must talk to your management about working from home before you do so.
Contact your direct supervisor if you feel you can or should work from home. If you believe you have been unreasonably denied working from home, contact the AUPE Member Resource Centre.
If I have to continue to report to work, what do I do about child care?
A limited number of child care centres have reopened to provide child care for core service workers, including:
- front-line health care workers
- critical infrastructure workers
- first responders
- military personnel
- essential service workers
Parents who work in these essential areas can contact the child care centres directly. An updated list of these centres can be found here.
I’ve been laid off because of the pandemic, and I don’t know what income supports are available to me.
If you have been laid off, Service Canada has set up a phone line to set up expedited EI claims for this purpose. The number is 1-833-381-2725.